Privacy Policy

Effective Date: February 1, 2026

MC Mental Health Helpline & Addiction Treatment ("MC Mental Health," "we," "us," or "our") is committed to protecting the privacy and security of the personal information and protected health information (PHI) of every individual who interacts with our facility, our website, and our treatment programs. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at mctreatment.net, contact our admissions team, or receive treatment services at our facility located at 2829 Crenshaw Blvd, Los Angeles, CA 90016.

By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services.

1. Information We Collect

We collect information from you in several ways depending on how you interact with MC Mental Health. The types of information we may collect include:

Personal Information You Provide

• Contact Information: Your full name, email address, phone number, and mailing address when you fill out a contact form, request information, or schedule a consultation.
• Insurance Information: Insurance provider name, policy number, group number, and subscriber details when you submit an insurance verification request.
• Demographic Information: Date of birth, gender, marital status, and emergency contact information provided during the admissions process.
• Health and Treatment Information: Medical history, substance use history, mental health records, treatment preferences, and other health-related data provided during clinical assessments and the course of treatment.
• Financial Information: Billing address, payment method details, and other financial data necessary to process payments for treatment services.
• Communications: Records of your correspondence with our staff, including emails, phone conversations (if recorded with consent), live chat messages, and form submissions.

Information Collected Automatically

• Device and Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on each page, referring URL, click patterns, and navigation paths through our website.
• Location Data: General geographic location based on your IP address (we do not collect precise GPS location data).
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies as described in the Cookies & Tracking section below.

2. How We Use Your Information

MC Mental Health Helpline & Addiction Treatment uses the information we collect for the following purposes:

• Treatment Services: To provide, coordinate, and manage your addiction treatment and mental health care, including creating individualized treatment plans, scheduling appointments, and facilitating continuity of care.
• Admissions and Intake: To process your admissions inquiry, verify insurance coverage, conduct clinical assessments, and prepare for your arrival at our facility.
• Payment Processing: To bill for services rendered, process insurance claims, manage accounts receivable, and handle financial arrangements related to your care.
• Healthcare Operations: To support quality improvement, staff training, compliance auditing, accreditation activities, and other operational functions necessary to run our treatment center.
• Communication: To respond to your inquiries, provide updates on your treatment, send appointment reminders, and share relevant educational content about addiction recovery.
• Website Improvement: To analyze how visitors interact with our website so that we can improve its design, content, functionality, and overall user experience.
• Legal Compliance: To comply with applicable federal and state laws, regulations, and legal processes, including HIPAA, 42 CFR Part 2, and California state privacy laws.
• Safety and Security: To protect the rights, safety, and property of MC Mental Health, our patients, our staff, and the public.

We do not sell your personal information or protected health information to third parties for marketing purposes. We do not use your health information for marketing without your express written authorization.

3. Information Sharing and Disclosure

MC Mental Health Helpline & Addiction Treatment does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

With Your Consent

We may share your information with third parties when you have provided explicit written consent or authorization, such as sharing treatment records with an outside healthcare provider, family member, or referral source at your request.

For Treatment, Payment, and Healthcare Operations

As permitted by HIPAA and applicable law, we may share your protected health information with other healthcare providers involved in your care, insurance companies for claims processing and payment, and our business associates who perform services on our behalf under strict confidentiality agreements.

Legal Requirements

We may disclose your information when required to do so by law, including but not limited to:

• Responses to court orders, subpoenas, or other legal processes
• Reports to public health authorities for disease prevention and control
• Reports to law enforcement as required or permitted by law
• Reports to government agencies for health oversight activities
• Mandatory reporting of suspected child abuse, elder abuse, or dependent adult abuse
• Situations involving a serious and imminent threat to health or safety

Substance Use Disorder Records (42 CFR Part 2)

Records related to substance use disorder treatment are afforded special protections under federal regulation 42 CFR Part 2. These records may not be disclosed without your written consent except in limited circumstances permitted by law, such as a medical emergency, qualified audit or evaluation, or a court order meeting specific legal criteria. A general authorization for the release of medical records is not sufficient for this purpose.

Service Providers and Business Associates

We may share information with trusted third-party service providers who assist us in operating our website, processing payments, managing electronic health records, and conducting business operations. All such parties are bound by Business Associate Agreements (BAAs) and contractual obligations that require them to protect your information in accordance with HIPAA and applicable law.

4. Cookies & Tracking Technologies

Our website at mctreatment.net uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is used.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, recognize return visits, and collect information about how you interact with the site.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website, such as page navigation, form submissions, and security features. These cookies cannot be disabled without affecting site performance.
• Analytics Cookies: Used to collect anonymous, aggregated data about how visitors interact with our website, including pages visited, time on site, bounce rates, and traffic sources. This data helps us improve our website and content. We may use services such as Google Analytics for this purpose.
• Functional Cookies: Allow the website to remember choices you make (such as language or font size preferences) and provide enhanced, personalized features.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, set preferences for certain websites, or receive notifications before a cookie is placed. Please note that disabling cookies may limit certain features and functionality of our website.

Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals but we remain committed to providing you with meaningful privacy choices as described in this policy.

5. Your Rights

You have certain rights regarding the personal information and health information we hold about you. MC Mental Health Helpline & Addiction Treatment is committed to honoring these rights in accordance with HIPAA, state law, and other applicable regulations.

Right to Access

You have the right to request access to the personal information and protected health information we maintain about you. Upon a verified request, we will provide you with a copy of your records in a timely manner, typically within 30 days. A reasonable, cost-based fee may apply for copying and mailing records.

Right to Correction

If you believe that any personal or health information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will review your request and, if appropriate, amend the record. If we deny your request, we will provide a written explanation and inform you of your right to submit a statement of disagreement.

Right to Deletion

You may request that we delete your personal information, subject to certain exceptions required by law. Please note that we may be required to retain certain health records for a minimum period as mandated by federal and state regulations, and deletion of such records may not be possible until the retention period has expired.

Right to Restrict Disclosures

You have the right to request that we restrict certain uses and disclosures of your health information. While we will consider your request, we are not required to agree to a restriction unless it involves a disclosure to a health plan for services you have paid for in full out of pocket.

Right to Receive Confidential Communications

You may request that we communicate with you about your health information through a specific method or at a specific location. For example, you may ask us to contact you only at a particular phone number or email address.

Right to an Accounting of Disclosures

You have the right to receive a list of certain disclosures we have made of your protected health information during the six years prior to your request, excluding disclosures made for treatment, payment, healthcare operations, and certain other purposes.

California Residents: CCPA Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to know what personal information we have collected about you, the sources of that information, the business or commercial purposes for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we have collected.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain legal exceptions.
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. MC Mental Health does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will not receive different pricing, a different quality of services, or be denied services for making a privacy request.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this policy. We may need to verify your identity before processing your request.

6. HIPAA Notice of Privacy Practices

MC Mental Health Helpline & Addiction Treatment is required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations to maintain the privacy of your protected health information (PHI), provide you with notice of our legal duties and privacy practices, and abide by the terms of the notice currently in effect.

What is Protected Health Information (PHI)?

Protected health information is individually identifiable health information that relates to your past, present, or future physical or mental health condition, the provision of healthcare services to you, or the payment for such services. PHI includes information maintained in any form, whether electronic, paper, or oral.

How We Protect Your PHI

MC Mental Health implements comprehensive administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your protected health information, including:

• Encryption of electronic health records and digital communications
• Secure, access-controlled facilities for paper records
• Role-based access controls limiting PHI access to authorized personnel
• Regular staff training on HIPAA compliance and privacy practices
• Business Associate Agreements with all third-party vendors who handle PHI
• Incident response procedures for investigating and mitigating potential breaches
• Regular risk assessments and security audits

Your Rights Under HIPAA

In addition to the rights described in the Your Rights section above, HIPAA grants you the following specific rights regarding your PHI:

• Right to a Paper Copy: You have the right to obtain a paper copy of this Notice of Privacy Practices at any time, even if you have previously agreed to receive it electronically.
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with MC Mental Health or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.
• Right to Be Notified of a Breach: In the event of a breach of your unsecured PHI, we will notify you as required by HIPAA's Breach Notification Rule, typically within 60 days of discovering the breach.

Uses and Disclosures Requiring Authorization

Except as described in this policy, we will not use or disclose your PHI without your written authorization. If you provide an authorization, you may revoke it in writing at any time. Your revocation will not affect any uses or disclosures that occurred prior to the revocation.

7. Data Security

MC Mental Health Helpline & Addiction Treatment takes the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption on our website
• Firewalls and intrusion detection systems
• Regular software updates and security patches
• Employee background checks and confidentiality agreements
• Secure data storage with regular backups
• Monitoring and logging of system access

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining and continually improving our security practices to protect your data.

8. Data Retention

MC Mental Health retains personal information and health records for as long as necessary to fulfill the purposes for which they were collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Medical records are retained in accordance with California state law, which generally requires retention for a minimum of seven years from the date of the last treatment, or longer if required by specific regulations applicable to substance use disorder treatment records.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe that a child under 13 has provided us with personal information through our website, please contact us immediately at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by MC Mental Health. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party website you visit before providing any personal information. This Privacy Policy applies solely to information collected through our website at mctreatment.net and our treatment services.

11. Changes to This Privacy Policy

MC Mental Health Helpline & Addiction Treatment reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page and post the updated policy on our website. If we make material changes that significantly affect how we handle your personal information, we will provide prominent notice on our website or contact you directly when feasible. Your continued use of our website or services after the revised policy is posted constitutes your acceptance of the changes.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy, your privacy rights, or our data practices, please contact our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated. Information about how to file a complaint is available at hhs.gov/ocr.

We take every privacy concern seriously and will respond to your inquiry as promptly as possible, typically within 30 business days.